Refund policy
This Return & Refund Policy applies to all purchases made through Glamogue. By placing an order, you agree to the terms outlined below.
At Glamogue, we are committed to maintaining high standards of customer satisfaction while ensuring a fair and transparent return process.
1. Return Policy Duration
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
2. Return Eligibility
To be eligible for a return, all of the following conditions must be met:
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The return request must be submitted within the 30-day return window
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The item must be unused, unworn, and in original condition
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The item must be returned in its original packaging with all tags included
Glamogue reserves the right to refuse returns that do not meet these conditions.
3. Non-Returnable & Non-Refundable Items
The following items are not eligible for return or refund:
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Final sale or clearance items
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Gift cards or promotional items
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Personal care, beauty, or hygiene-related products
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Items that have been used, worn, washed, or altered
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Items damaged due to misuse or improper handling
4. Return Authorization Process
All returns must be authorized prior to shipment.
To request a return:
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Contact us at support@glamogue.com
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Provide your order number and reason for return
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Wait for approval and return instructions from our support team
Unauthorized returns will not be accepted.
5. Return Shipping Responsibility
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Customers are responsible for return shipping costs
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Original shipping fees are non-refundable
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We recommend using a trackable shipping method
Glamogue is not responsible for returns lost or damaged in transit.
6. Refund Processing
Once your returned item is received and inspected:
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Approved refunds will be issued to the original payment method
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Processing time: 5–10 business days
Please note:
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Financial institutions may take additional time to post refunds
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Shipping fees (if any) are non-refundable
7. Damaged, Defective, or Incorrect Items
If you receive a defective, damaged, or incorrect item, you must notify us within 7 days of delivery.
Please include:
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Your order number
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Photo or video evidence
If approved, we will:
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Send a replacement, or
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Issue a full refund
8. Order Cancellation Policy
Orders may be canceled within 12 hours of purchase.
After this period:
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Orders cannot be canceled
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Refunds will not be issued once the order is processed or shipped
9. Exchanges
We do not offer direct exchanges.
To exchange an item:
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Return the original item (if eligible)
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Place a new order separately
10. Late or Missing Refunds
If you have not received your refund:
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Check your bank account
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Contact your card provider
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Contact your bank
If needed, reach out to our support team.
11. Chargebacks & Disputes
Customers agree to contact Glamogue before initiating any chargeback.
Unauthorized disputes may result in:
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Account restrictions
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Permanent service refusal
12. Policy Updates
Glamogue reserves the right to update or modify this policy at any time without prior notice.
Thank you for shopping with Glamogue.
We appreciate your trust and support.
13. Contact Information
Store Name: Glamogue
Store Email: support@glamogue.com
Store Address:37 Curtis St, Evansville Wyoming 82636, United States
Store Phone:+1 307-462-0775